📋 Description
- Process insolvencies on Kraken (Bankruptcies, IVAs, DROs, DMPs)
- Liaise with insolvency practitioners and debt advisers
- Monitor and respond to internal customer service queries
- Support the Sensitive Care Team across cross-functional cases
- Open and process incoming post related to insolvency cases
- Maintain accurate records and sensitive customer information
🎯 Requirements
- Passion for supporting financially vulnerable people
- Desire to give every customer 100%
- Keen eye for detail and willingness to go the extra mile
- Helpful and patient (a thousand questions!)
- Strong emotional resilience and empathy
- Self-starter with initiative to solve problems
- Comfortable in a fast-paced environment
🎁 Benefits
- Location: London office
- Duration: Full-time internship, 6 Jul - 28 Aug
- Pay: London Living Wage (pro rata)
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