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Octopus Energy

Business Operations Specialist - Electroverse

On site Operations
Added
10 hours ago
Location
Type
Full time
Salary
Not Specified

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Related skills

customer service cross-functional collaboration b2b sustainability operations

We’re making electric vehicle charging as smart and as simple as possible, by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging.

We’re looking for a talented Business Specialist to join the Octopus Electroverse for Business team, to offer next-level customer service and support our business customers in their transition to sustainable energy.

What You’ll do…

  • Support Clients: Provide exceptional support to both new and existing clients, ensuring their needs are met and their experience is top-notch.
  • Vetting & KYB Checks: Handle the vetting of new sign-ups and conduct Know Your Business (KYB) checks to ensure compliance standards
  • Collaborate Across Teams: Work closely with our product and tech teams to address user requests and share feedback, making sure our products evolve to meet client needs.

    • What You’ll need…

  • A genuine passion for delivering awesome client experiences and driving sustainability
  • Comfortable speaking with businesses, from large clients to small enterprises
  • Fantastic written communication skills, able to vary your tone and intended outcome based on whom you’re speaking to
  • You thrive in a fast-paced environment and can manage multiple priorities
  • A calm and experienced operational mindset: able to plan ahead, scope, evaluate, and implement
  • A knack for the detail and a desire to see things through to completion
  • Experience working in Operations in a high-growth company is desirable
  • Able to thrive in ambiguity and take a structured approach to problem solving

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