Related skills
documentation customer service logistics shipping customs📋 Description
- Execute booking and documentation with clients and carriers
- Troubleshoot shipments and escalate exceptions
- Collaborate with AM and Planning for end-to-end export
- Coach junior specialists on daily tasks
- Plan and execute special freight ops (DG, reefers)
- Assist Sr. Associate on new business and projects
- Advise clients to optimize decisions and costs
- Uphold integrity and high operational quality
- Identify needs to scale processes and improve service
- Contribute to procedures to differentiate Flexport operations
🎯 Requirements
- Bachelor’s degree in logistics, supply chain, or related fields
- Minimum 2 years in ocean operation or freight forwarding
- Proficient in written/spoken English; Chinese a plus
- Detail-oriented, structured, eager to learn global ops
- Customer-focused; responsive and professional service
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