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At Nova Credit, our mission is to power a more fair and inclusive financial system for the world. We are on our way to accomplishing this mission by rewiring the financial industry with better credit infrastructure, analytics and workflows, enabling more people to get access to credit opportunities. Our cross-border credit product, Credit Passport®, cash flow underwriting product, Cash Atlas™, and income verification product, Income Navigator, are trusted by leading organizations like American Express, Verizon, HSBC, SoFi, Scotiabank, and Yardi to help them reach valuable new applicants from traditionally credit excluded populations. With support from investors Canapi Ventures, Kleiner Perkins, General Catalyst, and Index Ventures, as well as industry veterans from Goldman Sachs, JP Morgan, and Citi, Nova Credit is revolutionizing the way lending is done.
The Customer Support Associate will play a critical role in advancing our mission by delivering exceptional support to our enterprise-level B2B customers. In the process, you will work cross-functionally to improve our evolving support offering in collaboration with our Customer Support Lead. Core responsibilities of the role include:
- Serving as a communicative and trusted partner to our customers by providing accurate, thorough, and timely support across our product offerings
- Working cross-functionally with Customer Success, Product, Deployment, and Engineering to investigate customer issues and requests
- Acting as a "voice of the customer" internally, surfacing insights regarding common challenges impacting our customer base and using them to drive improvement initiatives
- Creating documentation to guide our customers and internal teams in resolving customer pain points
- Assisting with reporting needs and conducting follow-up investigations based on reporting anomalies
Nova Credit offers a dynamic and inclusive work environment where you can meaningfully impact the lives of people historically excluded from the credit system. We value diversity, intellectual honesty, and innovation and are committed to supporting our team members' professional growth and development. If you're passionate about leveraging technology to drive financial inclusion, we want to hear from you!
This is a remote, full-time position reporting to the Customer Support Lead. Candidates based in the New York Metro Area are strongly preferred.
WITHIN THE FIRST MONTH, YOU'LL
WITHIN THE FIRST QUARTER, YOU'LL
WITHIN THE FIRST YEAR, YOU'LL
YOUR SKILLSET
The above compensation range is for US-based candidates and is dependent on individual experience, skills, education, location, and qualifications. We consider all elements of compensation to be a part of the value we provide to Novans. This may include base salary, equity grants, incentive compensation for eligible roles, professional development, flexible PTO, and tenure rewards. In the U.S., our benefits package includes comprehensive and generously subsidized medical, dental, and vision insurance options, along with a company-sponsored 401k plan, 16-week parental leave of absence, sick time off, and paid time off vacation.
Additional Information
Everyone is welcome at Nova Credit. We are an equal-opportunity employer where diversity and inclusion are central pillars of our company strategy. We seek applicants who understand, embrace, and thrive in a multicultural and globalized world. We do not discriminate on the basis of any protected class, including race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We do not consider criminal history until a conditional offer of employment has been made. We encourage all qualified candidates, including those with a criminal history, to apply.
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