Related skills
crm hubspot churnzero📋 Description
- Own post-sales journey: onboarding, adoption, renewal, and upsell.
- Manage book of business in APAC; renewals and upsell.
- Establish relationships with stakeholders; report on health metrics.
- Contribute to strategic decisions; act as the voice of the customer.
- Maintain accurate customer records in CRM/CS tools (HubSpot, ChurnZero).
- On-call duty may be required outside office hours.
🎯 Requirements
- CS/Account Mgmt in Crypto/FinTech/RegTech SaaS; manage book of business.
- Full lifecycle: onboarding, adoption, retention, upsell.
- Experience managing SMBs to Enterprise clients.
- Experience creating CS processes and resources.
- High EI; proactive problem solving.
- Located in APAC region.
🎁 Benefits
- Flexible Remote Work: Work from anywhere.
- $1000 WFH Stipend: Use within first year.
- MacBook Pro: Provided by you and manager to select model.
- Unlimited PTO: Take as much as you need.
- Country-Specific Benefits: Statutory offerings and contributions.
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