The Data, Research, and Insights department possesses a growth mindset based on insightful data. We enjoy performing statistical analyses with Looker, B Query, Google Analytics, and Tableau to conclude product or customer experience improvement.

Nord Security was born as a passion project, and our drive is reflected in our work, which has earned high praise from major tech outlets and cybersec experts. We want one thing only — to give true online privacy and security to as many people as we can.

NordVPN is the fastest VPN and the most trusted online security solution on the planet. NordVPN protects your internet traffic with next-generation encryption, being the preferred tool of activists and privacy-conscious individuals around the globe.

Customer retention is an integral part of our business. We build relationships with millions of users by leveraging on marketing automation tools that allow us to build web, email and push/in-app notification communication flows. Hard work and attention to detail is in our DNA. Ability to learn from success as well as mistakes and constant hunger for improvement is what drives us towards success. If this is something you can relate to, read along!

Main Responsibilities

Research, propose, and develop technical solutions for implementing customer retention related ideas.

Maintain, develop, and troubleshoot marketing automation tools to ensure optimal performance and functionality.

Provide expert evaluation and recommendations for technical changes related to the customer retention domain.

Participate actively in projects from a technical perspective, providing consultation on the best solutions.

Order, prioritize, and track the implementation of technical tasks.

Continuously improve, optimize, monitor, and fix marketing automation flows’ processes.

Set up and monitor complex and non-standard flows/campaigns.

Provide consultation and training to colleagues (as needed).

Core Requirements

Strong technical skills with experience in marketing automation tools and platforms (Iterable, Braze, Klaviyo, OneSignal, CleverTap or similar).

Ability to identify, analyze, and resolve technical issues effectively.

Excellent communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Meticulous attention to detail to ensure accuracy and quality of work.

Ability to quickly learn new technologies and adapt to changing requirements.

Salary Range

Gross salary 2980-5290 EUR/Month.

Additional Information

About Us

Nord Security is a global leader in internet privacy and security solutions and Lithuania’s second tech unicorn. Established in 2012, Nord Security now has more than 1400 employees and serves millions of users worldwide. Our team has a global mission to shape a more secure and peaceful online future for people everywhere.

With that in mind, we built 4 advanced cybersecurity solutions: NordVPN, NordLayer, NordLocker, and NordPass.

NordVPN is the world’s most advanced VPN service provider, used by millions of internet users worldwide. NordVPN provides double VPN encryption and Onion Over VPN and guarantees privacy with zero tracking. One of the key features of the product is Threat Protection, which blocks malicious websites, malware, trackers, and ads. NordVPN is very user friendly, offers one of the best prices on the market, and has over 5,000 servers in 59 countries worldwide.

And we’re always looking to expand our team of :

• Future shapers

• Restless achievers

• Self-movers

• Honest communicators

• Team players

What We Offer

• Access to Nord Security products. We build solutions used by millions of users worldwide, and you’ll get to experience our products firsthand;

• Professional growth. Internal and external events, online training, conferences, books - everything you need to reach full potential;

• Health benefits. Private health insurance, online and on-site workouts, consultations to feel and be your best;

• Mental wellbeing. Access to mental health tools like Calm, Headspace, and Mindletic. Options for therapy to keep your emotional wellbeing in check;

• Team spirit. Team buildings and parties with games, shows, tastings, food coupons, gifts, and it’s on us;

• More free time. Stay with us and additional vacation days will be added to your calendar;

• Additional paid leave. Additional days are covered by us in cases of illness or special occasions;

• Flexibility. Flexible working time arrangement.

Kindly refer to our Privacy Notice for Recruitment Candidates for comprehensive information regarding our data handling procedures throughout recruitment processes: https://bit.ly/3urJdOL

Nordsec

Marketing Automation Lead