NOC Technician

📋 Description

• Ensure high uptime in SaaS by monitoring infra, apps, and networks with Zabbix, Grafana, Prometheus.
• Identify anomalies, thresholds, and bottlenecks to prevent incidents.
• Respond to alerts in real time; triage across Windows/Linux servers, apps, and networks; validate service health.
• Validate application availability via endpoints, API checks, and health checks.
• Run routine operations: health checks, patches, backups, DR using AWS tools; monitor resources and costs.
• Contribute to SOPs, runbooks, and knowledge base; participate in Change Management processes.

🎯 Requirements

• Associate or Bachelor's in IT, Networking, or related field.
• 2–5 years in a NOC, Cloud Ops, or Network Support.
• Strong networking: TCP/IP, DNS, DHCP, VPN.
• Solid Linux and Windows OS knowledge.
• Experience with monitoring tools: Zabbix, Grafana, Prometheus, Sumo Logic, Datadog, ELK.
• ITIL: Incident, Change, and Problem Management.
• Troubleshoot SaaS performance and cloud-based outages.
• Willing to work a 24/7 shift-based model.
• Effective incident reporting and documentation.
• Working knowledge of AWS.

🎁 Benefits

• Inclusive, diverse team culture.
• Equal opportunity employer.
• Opportunities to grow in a 24/7 NOC.
• Competitive benefits package.