Analyse, diagnose, isolate, and resolve technical problems in charging stations.
Define and drive resolutions for faults to reduce outages and improve uptime.
Document troubleshooting steps, analysis, and resolutions in case notes.
Collaborate with other service teams to ensure efficient issue resolution.
Perform proactive preventative maintenance for hardware and software.
Learn and apply knowledge of different ChargePoint charging station models.

🎯 Requirements

Basic understanding of technical support for complex hardware and software.
Certifications or a bachelor’s degree in a technical field.
Knowledge in Network/Systems engineering or Electrical/Electronics engineering.
Strong analytical and problem-solving skills.
Ability to quickly learn and adapt to new technologies.
Clear communication and documentation skills.

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