Administer maintenance plans for clientele (monthly/quarterly).
Assist NOC to automate recurring requests using Kaseya VSA, ConnectWise, PRTG, PowerShell.
Configure monitoring of client infra with PRTG, Kaseya VSA, ConnectWise.
Remediate alerts from monitoring tools across firewalls, switches, APs, servers.
Respond to and resolve incidents per procedures and SLAs.
Track time and work via ConnectWise Manage PSA.

🎯 Requirements

2+ years in customer-facing technical services.
TCP/IP, BGP, OSPF, VPN, IPSEC, QoS.
WAN/LAN routing, switching, security, load balancing.
WLAN: Meraki, UniFi, Cisco.
Windows Server/Desktop and Apple ecosystem; NAS.
Grandstream or other Asterisk-based PBX; Android/iOS; G Suite/Office365.

🎁 Benefits

Competitive compensation
Health Insurance (medical, vision, dental)
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with company match
Paid Time Off, including parental leave

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