NOC Engineer II

📋 Description

• Monitor LivePerson services to ensure high availability
• Trigger procedures for production incidents
• Troubleshoot production incidents
• Notify internal teams about service degradation in real time
• Collaborate with Support to resolve customer-reported incidents promptly
• Provide data and status updates during customer-impacting incidents

🎯 Requirements

• At least 1 year in a similar role; 1.5–2 years is a plus
• Operate in a 24x7 operational environment (shifts), including weekends/holidays
• Work 8–9 hour shifts, 5 days a week (07:00–15:00, 15:00–23:00, 23:00–07:00)
• Hybrid mode – onsite except night and weekend shifts
• Handle stressful situations calmly and professionally
• Excellent English verbal and written communication
• Strong communication skills
• Multitask and react quickly to multiple issues while following procedures
• GCP experience and Linux environment familiarity
• Familiarity with networking concepts

Advantages

• Monitoring tools: Zabbix, Prometheus, Grafana, Anodot
• Scripting/programming knowledge
• MCSE, CCNA and similar certifications

🎁 Benefits

• Health: medical, dental, and vision
• 28 vacation days per year
• Tuition reimbursement and professional development resources
• Food vouchers