Related skills
datadog sql grafana voip scripting languages📋 Description
- Hands-on troubleshooting in resolving complex issues and maintaining SaaS stability.
- Strategic leadership in troubleshooting, reliability, and infrastructure improvement.
- Talent management: recruit, train, and develop the NOC team; drive KPIs.
- Critical incident management: escalations and multi-level support; rapid resolution.
- Plan and enforce config and change management to uphold network integrity.
- Facilitate cross-department meetings and customer-focused collaboration.
🎯 Requirements
- Hands-on expertise in monitoring tech in SaaS production env.
- 3+ yrs NOC Eng in SaaS; 2+ yrs NOC Manager.
- Design and implement monitoring with Datadog, Kibana, Grafana, Coralogix.
- Create and maintain technical docs and customer-facing strategies.
- Strong troubleshooting and urgency in incident resolution.
- Cross-functional collaboration across departments and partners.
- Flexible hours for off-hours deployments.
- Cloud services experience.
- VoIP, SQL databases, scripting languages.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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