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voip tcp/ip windows server itil sip📋 Description
- Troubleshoot network and platform issues from server-side perspective.
- Validate and test NICE CXone products and platforms.
- Conduct health checks beyond automated monitoring.
- Respond to alarms, alerts, or abnormal behaviors.
- Document and track activities in the ticketing system; update KBs.
- Lead incident resolution with internal/external resources.
🎯 Requirements
- Degree in Computer Science, Information Technology, Information Services, or equivalent.
- 3+ years in technical/support role in telecom, data network, or application server env.
- Understanding of network topologies, Windows server-client environments, and SIP.
- Understanding of packet analysis and packet capture utilities.
- Experience in creating, utilizing, and maintaining technical documentation.
- Ability to work in a fast-paced environment with dynamic priority evolution.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 remote.
- Global, collaborative teams with internal career opportunities.
- Learning and growth opportunities across roles and locations.
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