Leading, motivating, and developing a team of senior NOC Engineers
Ensuring best-practice incident, problem, service and change enablement for customers
Oversight of tasks: investigation, troubleshooting, diagnosis, resolution and recovery
Driving a culture of Customer Excellence and Continual Service Improvement
Identifying and implementing process changes to improve customer experience
Acting as a technical escalation point for NOC engineers

🎯 Requirements

Track record thriving in fast-paced NOC or tech ops
Proven experience leading high-performing engineering teams
Outstanding communication and mentoring skills
Strong analytical, planning and organizational abilities
Deep technical expertise to CCNP, FCP, or PCNSE level

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