Fulfillment Operations Executive

Working days: Mon - Fri

Working hours: 10am - 7pm

We are looking to hire an experienced diamond professional to join our NYC Office. You will be responsible for quality controlling diamonds and gemstones as well as managing all incoming and outgoing shipments to and from the office.

The main goal is to ensure that diamonds come in and out of the NYC office in the shortest delay, while ensuring that all diamonds are up to quality standards.

About Nivoda

Nivoda’s growth trajectory has skyrocketed over the past 12 months, and we continue to expand across new regions at an unprecedented pace. Our DNA centers on understanding our customers' needs and offering them a seamless experience. With a growing team based in major cities worldwide, including London, New York, Hong Kong, and Mumbai, Nivoda is becoming the go-to marketplace for the global jewelry industry.

We are bold, innovative, and relentless in our pursuit of excellence as we transform an industry steeped in tradition.

What you'll do

• Quality control diamonds and gemstones

• Receive consolidated shipments via courier partners

• Mark orders as received in the Nivoda system.

• Repack and send orders along to the next destination while updating the Nivoda system.

• Hand-deliver diamonds to local customers when necessary

• Collect diamonds from local suppliers, perform quality check and package and ship to the next destination.

• Create shipments using the Nivoda platform and send labels to suppliers to ensure timely delivery.

• Liaise with suppliers for shipments and forward invoices to the finance department.

• Assist customer support with queries related to shipping, order updates and urgent delivery requests.

• Assist in the smooth overall operation of the office.

• Support in managing the administrative work related to the office.

• Follow up with courier partners.

• Process returned diamond from our customers.

• Assist and advise other team members and management on the continuous improvement of all the processes of the local office.

What you'll need

• Must have hands on diamond/gemstone experience

• Must have experience in stock control of high value products.

• Logistics experience or familiarity with different courier services and tracking systems is useful

• Attention to detail is a must.

• Honesty, professionalism, and integrity are essential.

• Alignment with the Nivoda company values and culture.

What you'll get

• Opportunity to join a fast-growing company at an early stage

• Unlimited PTO

• Medical, dental and vision cover