Automation & IT Solutions Specialist

Automation & IT Solutions Specialist

Nimbl Tech provides a customized, fractional IT team to small- and medium-sized organizations. We specialize in North American accounting companies with remote team members in the Philippines.

The Position

As an Automation & IT Solutions Specialist, you will focus on building the tools and automations that power Nimbl Tech and our clients. You’ll design internal apps, build automations with low-code/no-code platforms, and support programming tasks such as app maintenance. Alongside that, you’ll focus on creating positive customer relationships and provide oversight for our help desk team, stepping in for escalations and ensuring our clients’ technology runs smoothly.

Responsibilities:

Automation & App Development

• Build and maintain automations using low/no-code tools (e.g., Zapier, Make).

• Design, implement, and support internal apps using no-code platforms (e.g., ToolJet, Retool).

• Create and manage database tables to support app functionality.

• Write and maintain lightweight code for internal tools and client-facing apps (e.g., QuickBooks integrations).

Customer Relationships

• Partner with clients to understand their technology needs and identify opportunities for automation.

• Document workflows, apps, and automations clearly for both internal and client use.

• Communicate technical solutions in a clear, customer-friendly way.

Help Desk Oversight

• Serve as an escalation point for complex support issues.

• Provide backup coverage to the help desk team when needed.

• Ensure help desk processes are efficient, standardized, and well-documented.

Requirements:

• Proficient in English (speaking, reading, and writing).

• Strong technical knowledge of computers, devices, and troubleshooting.

• Hands-on experience with no/low-code automation tools (e.g., Zapier, Make).

• Experience with no-code app builders (e.g., ToolJet, Retool, Glide).

• Basic coding ability (e.g., JavaScript or Python) for maintaining and extending internal/client apps.

• Familiarity with relational database design.

• Excellent problem-solving, organizational, and communication skills.

• Ability to balance project-based development work with customer relationship management and support oversight.