Related skills
linux windows macos servicenow itsm📋 Description
- Provide Level 2 support for Windows, macOS, and Linux
- Resolve hardware, software, OS, and enterprise app issues
- Manage incidents via ServiceNow and track SLAs
- Assist device provisioning and lifecycle management
- Collaborate with global IT teams and vendors
- Support A/V systems and Teams for meetings
🎯 Requirements
- Bachelor's degree in IT, Computer Science, Engineering, or related field
- 3-5 years hands-on Windows, macOS, and Linux troubleshooting
- Strong ServiceNow experience (Incident, Request, Change, Asset)
- Experience with Windows Autopilot and device lifecycle management
- Networking basics: Wi-Fi, VPN, DNS, printers, peripherals
- Endpoint security and enterprise IT environments familiarity
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