Related skills
salesforce azure aws mongodb google cloud📋 Description
- Diagnose and resolve technical issues for end users.
- Deliver tech support for cloud apps across multiple systems.
- Troubleshoot via ticketing system and document steps.
- Contribute to the Knowledge Base with troubleshooting steps.
- Escalate unresolved issues to appropriate teams to maintain stability.
- Assist Tier 2 support and communicate updates throughout analysis.
🎯 Requirements
- 2-4 years in Application Production Support for SaaS (AWS/Azure/Google Cloud).
- Administrate UNIX, Linux, or Windows servers.
- Experience with MongoDB and MSSQL databases.
- CRM platforms: Salesforce, Zendesk, Freshworks, Kustomer.
- Postman for API testing; SAML/SSO tools (Okta/OneLogin).
- Basic knowledge of Wireshark and Microsoft Office.
- Telephony background is a plus.
- Strong troubleshooting and end-to-end ownership.
🎁 Benefits
- Global company with internal career growth.
- NiCE-FLEX hybrid model: 2 days in-office, 3 days remote.
- Fast-paced, collaborative work environment.
- Equal opportunity employer.
- Opportunities across multiple roles and locations.
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