Solution Engineer

📋 Description

• Provide pre- and post-sale connectivity engineering support to CXone sales.
• Master voice/data services; communicate interconnection requirements.
• Develop solutions for complex applications aligned with organizational objectives.
• Document proposals; create detailed project plans and order summaries.
• Approve designs for sale upon customer acceptance; escalate vendor issues.
• Mentor Cloud Connectivity Engineers; coordinate resources; travel ~25% may be required.

🎯 Requirements

• Bachelor’s degree in information technology or related field, or equivalent work experience.
• 6+ years Telecommunications Circuit Design Engineering or Analysis.
• 4+ years in a Sales or Solutions Engineering role.
• Strong telecom principles knowledge; experience with SIP, MGCP, SBC; VoIP; Ethernet; IPv4/IPv6; MS Office (Excel/Word/PowerPoint/Visio).
• Excellent verbal and written communication; ability to coordinate with customers, vendors, sales, service delivery and engineering.
• Highly organized, motivated and self-sufficient; strong customer service, troubleshooting and problem-solving skills.

🎁 Benefits

• Global company with growth opportunities across roles and locations.
• NiCE-FLEX hybrid model: 2 days in office, 3 days remote.
• Collaborative, fast-paced environment with learning and career growth.
• Equal opportunity employer.