Senior Technical Writer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a NICE Technical Writer, you will be part of a dynamic, ever-learning team, in a growing, challenging and exciting environment.

In this role, you will be responsible forand involved in the whole journey from end-to-end: feature discussions, including the UI/UX microcopy, with the Product Managers, UX team, and development teams, working with the scrum teams using agile methodology, and creating and uploading documentation to a customer-facing site.

How will you make an impact?

• Efficiently leveraging AI to create quality documentation that is clear, concise, and user-friendly.
• Collaborating with PMs and multiple scrum teams in an Agile environment, ensuring adherence to sprint and release milestones.
• Collaborating with the UX team to produce/review microcopy and review messages and logs that enhance the user experience.
• Integrating with the global Documentation team while working independently with various stakeholders.
• Collaborating with Support teams to update documentation based on internal and customer feedback.
• Participating in a center of excellence, leveraging capacity to where it is needed.
• Applying critical thinking to push boundaries and innovate within your role.

Have you got what it takes?

• Passion for AI, UX microcopy, emerging technologies and new tools.
• Highly motivated, organized, and self-managed individuals.
• Experience in creating clear and structured guides for different audiences using single-sourcing and conditions.
• Current and proven experience in an agile software development environment.
• 4-7 years of experience as a Technical Writer.

You will have an advantage if you also have:

• An ever-learning mindset.
• Experience with Flare, GitHub, and Jira.
• Experience in video creation using AI.
• Strong multitasking skills, with the ability to work effectively in a fast-paced environment.

Requisition ID: 9126Reporting into:Tech ManagerRole Type: Individual Contributor