This job is no longer available

The job listing you are looking has expired.
Please browse our latest remote jobs.

See open jobs →
← Back to all jobs
Nice logo
Nice

Senior Technical Support Engineer

On site Customer Support
Added
10 hours ago
Location
Type
Full time
Salary
Not Specified

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Save job

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a proactive and detail-oriented

Technical Support Engineer

 to join our support operations team. In this role, you will provide

Tier 3 support

 for deployed applications, monitor system dashboards and alerts, and collaborate with advanced support and R&D teams to ensure high availability, performance, and reliability of our services. This is a

24x7 rotational support role

 critical to maintaining seamless global operations.

How will you make an impact? 

  • Monitor and manage production environments using tools like

    Azure Monitor

    ,

    Application Insights

    ,

    Grafana

    , and

    Kibana

    .

  • Respond to

    Azure alerts

    , investigate telemetry and logs, and identify root causes of application issues.

  • Troubleshoot

    REST APIs

     using

    Postman

    , diagnose request/response failures, and validate integrations.

  • Perform log analysis and diagnostics using

    Kibana

     and

    Application Insights

    .

  • Collaborate with Tier 4 support and R&D to escalate and resolve complex incidents.

  • Ensure accurate and timely resolution of issues within defined

    SLAs

     and

    KPIs

    .

  • Contribute to the creation of runbooks, knowledge base articles, and standard operating procedures (SOPs).

  • Participate in

    24x7 rotational shifts

    , including nights, weekends, and holidays.

Have you got what it takes? 

  • Bachelor’s degree in Computer Science, Information Technology, or related field (B.E/B.Tech/BS).

  • 3–5 years of experience in

    technical support

    ,

    application monitoring

    , or

    cloud support services

    .

  • Strong hands-on experience with:

  • Azure Cloud Services

     (Monitor, Alerts, Application Insights)

  • Grafana

     and

    Kibana

     for metrics/logs visualization

  • Postman

     for API testing and troubleshooting

  • Good understanding of

    cloud-native web applications

     and microservices architecture.

  • Familiarity with Linux/Unix systems and basic shell commands.

  • Experience with ITSM/ticketing tools like

    ServiceNow

    ,

    Jira

    , or

    Zendesk

    .

  • Excellent communication, analytical thinking, and problem-solving skills.

  • Willingness to work in a

    24x7 rotational support model

    .

You will have an advantage if you also have:

  • Scripting knowledge in

    Shell

    ,

    PowerShell

    , or

    Python

    .

  • Understanding of

    containerization

     (Docker) and orchestration (Kubernetes).

  • ITIL Foundation certification or working knowledge of ITIL processes.

  • Exposure to CI/CD pipelines and DevOps practices.

What’s

in it for you?

 

  • Join an ever-growing, market disrupting, global company where the teams –

    comprised

    of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next

    NiCEr

    ! 

Enjoy NiCE-FLEX! 

 

At NiCE, we work according to the

NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation,

new ideas

, and a vibrant, interactive atmosphere. 

Requisition ID: 7435Reporting into:

Technical Manager

 

/

Director of Engineering

Role Type:

Individual Contributor

 

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to On site Customer Support Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
Activate JobCopilot

Related Customer Support Jobs

See more Customer Support jobs →