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crm ai apis chatbots nlu📋 Description
- Deliver customer-facing, billable NICE CXone AI solutions.
- Configure, program, and integrate CXone AI, NLU, IVR, CRM.
- Lead design of AI/bot apps aligned to customer needs.
- Optimize AI bots (generative and legacy models).
- Implement knowledge assistants and conversational AI.
- Collaborate with project managers to design end-to-end rollouts.
- Provide business analysis to tailor AI solutions.
- Mentor teams and document processes for new digital products from R&D.
🎯 Requirements
- Bachelor’s degree in CS, IS, Electrical Eng, or related field.
- 5+ years professional experience; 1+ in digital channels or AI/bot apps.
- Technical configuration and programming of AI and contact center tech.
- CRM integrations, APIs, and ecosystem technologies.
- Familiar with generative AI, NLU, automation in CX.
- Analytical, team‑oriented, proactive with strong communication.
🎁 Benefits
- NICE-FLEX hybrid model: 2 days in office, 3 days remote weekly.
- Global company with internal career opportunities across roles and locations.
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