Related skills
analytics ai ccaas nice cxone wem📋 Description
- Lead and grow a high-performing consulting org across NICE portfolios.
- Define strategic priorities and evolve the practice to AI-first CX.
- Advise senior executives; link capabilities to KPI and ROI.
- Ensure adoption and optimization of NICE solutions for measurable value.
- Oversee VRS performance: revenue, bookings, margins, and renewals.
- Expand consulting, insights, and optimization offerings.
🎯 Requirements
- 12+ years in consulting, CX strategy, and contact center transformation.
- Proven success leading global teams delivering change management and governance.
- Strong CCaaS, WEM, analytics, and modern CX with AI.
- Solid business, financial, and operational acumen including P&L.
- Highly analytical and data-driven; translate insights into value.
- MBA or advanced degree in Business, Analytics, Data Strategy, or related field.
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