Healthcare Software Support Representative - Touch MD

📋 Description

• Develop proficiency in Nextech software and how it's used in a medical office
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incidents per Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports per Nextech guidelines

🎯 Requirements

• 1 year of experience in a software troubleshooting role with customers
• Excellent technical skills and basic computer skills
• Strong interpersonal, written, and verbal communication skills
• Ability to work effectively in a team environment
• Proficient with Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word)
• Typing at 30 WPM with 90% accuracy

🎁 Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Paid Time Off & Holidays: 40 hrs PTO; 11 holidays
• Volunteer Time Off
• Medical, Dental, and Vision insurance
• Health Savings Account with employer match