Related skills
powershell sip microsoft teams voice webex calling zoom phone📋 Description
- Act as L3 escalation point for the Service Desk, resolving complex incidents.
- Manage SBCs and calling platforms (Teams, Webex Calling, Zoom Phone, Cisco).
- Implement voice routing and interoperability between platforms and PSTN.
- Collaborate with global IT teams to standardize UC solutions.
- Monitor system performance, capacity, and availability for high uptime.
- Document UC infrastructure, policies, and procedures.
🎯 Requirements
- A minimum of 3 years of UC engineering or administration experience.
- Hands-on with UC calling platforms (Teams Voice, CUCM, Webex Calling, Zoom).
- Hands-on with SBC deployments.
- Experience with Contact Center integrations/deployments is a plus.
- Familiarity with cloud telephony, number management, and porting.
- IT certifications such as Microsoft 365 Collaboration, CCNP Collaboration, or SBC certs are a plus.
🎁 Benefits
- Competitive benefits.
- Training and development opportunities.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!