Related skills
windows google workspace macos itil connectwise📋 Description
- Provide first-line technical support via phone and ticketing system for Level 1 IT issues.
- Log, categorize, prioritize, and track incidents and service requests in ConnectWise/Autotask.
- Troubleshoot user accounts, hardware, software, and basic network issues.
- Escalate complex issues to Senior Engineers with detailed notes.
- Ensure all tickets are resolved or escalated within agreed SLAs.
- Follow knowledge base articles and update IT Glue documentation as needed.
🎯 Requirements
- 1+ years' experience in Service Desk Engineer role
- Service Desk Operations proficiency
- Strong communication and customer service skills
- Proficient in troubleshooting hardware, software, and networks
- Familiar with Windows, macOS, Office 365, Google Workspace
- Knowledge of ITIL processes and ticketing systems
🎁 Benefits
- Friendly team environment with strong technical support network
- Training and development opportunities for IT skills
- Opportunity to work with the latest technologies
- Internal career growth for high performers
- Lunches and snacks provided
- Comprehensive Employer Assistance Program
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