Sales Support Specialist

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Deliver seamless sales and office operations through strategic support and efficient coordination.

What is the role 

Part-time, three days a week, onsite at our Newcastle office. This is a contract role - 12 months parental leave cover.

As a Sales Support Specialist, you will provide sales support to the sales team including procurement, processing renewals and quote preparation. This role is also responsible for providing a broad range of administrative support services across finance, sales support, and general office functions. 

The following include but may not be limited to the responsibilities of the Sales Support Specialist:

• Provide administrative and sales support to the sales team
• Manage product quoting, ordering, receipting, and delivery
• Coordinate small contract and license renewals
• Maintain ConnectWise for tracking agreements, licenses, and sales activity
• Monitor and manage internal stock levels and stock movements
• Assist with warranty claims and supplier communications
• Support proposal, presentation, and tender preparation
• Organize sales events, campaigns, and mail outs
• Liaise with suppliers regarding orders, deliveries, and backorders
• Maintain positive supplier relationships and escalate pricing/timing issues as needed
• Conduct stock takes and stays updated on the latest technologies
• Greet visitors and manage calls, office access, and supplies
• Coordinate freight, stock, and vehicle logistics
• Support HR tasks, travel bookings, and event planning
• Oversee property maintenance and admin processes
• Perform general office administration as needed

Who we are looking for 

Candidates must possess a strong grasp of sales workflows and technical capabilities, as well as:

• At least 2 years of sales administration experience
• Experience working in an MSP environment
• Broad knowledge of IT infrastructure
• Vendor Sales Certificates are a plus
• Proficient in Microsoft Office
• Able to liaise with individuals at all levels of an organization and maintain strong relationships
• Strong communication skills
• Self-motivated and able to work independently
• High attention to detail
• Ability to manage time, prioritize tasks and meet deadlines

What we offer

• A friendly team environment with a strong technical support network 
• Broad range of options for training and developing your IT skills 
• Opportunity to work with the IT industry's latest technologies 
• Internal career growth for high performers and IT super-stars 
• Cost price on products from our suppliers 
• Lunches and snacks provided
• Comprehensive Employer Assistance Program 
• Referral bonus 

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