ITMS Support Specialist - Tier 1

📋 Description

• Deliver high-quality IT support services to clients (on-site or remote).
• Prioritize tickets and projects to maximize productivity.
• Troubleshoot network, server, desktop, and virtualization issues.
• Maintain ticket quality with clear updates and documentation.
• Provide professional customer service via phone, video, and email.
• Occasional on-site visits and on-call rotation.

🎯 Requirements

• 2-3 years’ experience as a Systems Engineer
• Troubleshoot/Configure VMware, O365, backups, desktops, Windows
• Proficient with Microsoft and Mac, virtual services
• Plan and execute hardware/firmware upgrades including patching
• 2+ years in a customer-facing role; MSP experience preferred; SaaS
• Preferred: ITGlue, Intune, ConnectWise, Automate, N-Able

🎁 Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays