New Member Specialist Manager

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

crm coaching remote work healthcare enrollment

📋 Description

  • Lead and coach a team of New Member Specialists for outbound enrollment into chronic care programs
  • Drive daily team performance across call volume, conversions, enrollments, quality, and attendance
  • Manage outbound productivity and enrollment targets
  • Monitor performance to ensure goals are achieved
  • Coach on word tracks, objection handling, and enrollment effectiveness
  • Use reporting and dashboards to identify trends and coaching opportunities

🎯 Requirements

  • Bachelor’s degree preferred; equivalent experience considered
  • 4+ years leading call center, inside sales, or enrollment teams
  • Experience managing remote, high-volume, performance-driven teams
  • Proven success coaching frontline teams to hit daily production and conversion goals
  • Strong experience with outbound calling, activity management, and accountability
  • Ability to coach word tracks, objection handling, and member conversations
  • Healthcare/health plans experience in remote patient outreach is strongly preferred

🎁 Benefits

  • Remote, work-from-home leadership role
  • Monday–Friday schedule
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