Network Support Engineer

Added
22 days ago
Type
Full time
Salary
Salary not provided

Related skills

linux networking python go cdn

πŸ“‹ Description

  • Distill monitoring data into actionable events for strategic accounts.
  • Lead Live Event Monitoring for high-profile traffic events.
  • Coordinate updates via fastlystatus.com to provide transparent communication.
  • Advocate for strategic customers during maintenance with early notifications.
  • Partner with incident commanders to mitigate disruptions for key accounts.
  • Develop and maintain customer runbooks with proactive thresholds.

🎯 Requirements

  • 5+ years in network and systems engineering (NOC/high-scale)
  • Deep networking protocols knowledge; debug with curl, traceroute, MTR
  • Hands-on Linux; navigate complex distributed systems
  • Proven composure and empathy during high-pressure live events
  • Excellent communication for engineering and executive audiences
  • Strong multitasking with alerts and config requests; English fluency

🎁 Benefits

  • Hybrid model with office and home flexibility
  • Global 24/7 operations support
  • Equity and discretionary bonus programs
  • Travel as required by role
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