Network Support Engineer

Added
1 hour ago
Type
Full time
Salary
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Related skills

linux networking python go cdn

πŸ“‹ Description

  • Distill monitoring data into actionable events for strategic accounts.
  • Lead Live Event Monitoring (LEM) for high-profile traffic events.
  • Advocate for strategic customers during maintenance for early notifications and config updates.
  • Partner with incident commanders during disruptions to advocate for strategic accounts.
  • Develop and maintain shared customer runbooks with proactive thresholds.
  • Lead transition from incident response to problem management with engineering coordination.

🎯 Requirements

  • 5+ years in network and systems engineering, in a NOC or high-scale support.
  • Deep knowledge of networking protocols; can debug with cURL, traceroute, and MTR.
  • Hands-on Linux experience navigating complex distributed systems.
  • Proven ability to stay composed and empathetic during high-pressure monitoring.
  • Exceptional communication; tailor depth for engineers and executives.
  • Native Japanese and fluent in English.

🎁 Benefits

  • Hybrid work model with flexible office/home arrangement.
  • Travel may be required for the role.
  • Eligible for equity and discretionary bonus programs.
  • Comprehensive benefits package varies by country.
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