Network Support Engineer

Added
20 days ago
Type
Full time
Salary
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Related skills

cloud linux networking cdn noc

๐Ÿ“‹ Description

  • Distill monitoring data into actionable events for strategic enterprise accounts.
  • Lead Live Event Monitoring (LEM) for high-profile traffic events.
  • Coordinate updates via fastlystatus.com for clear comms.
  • Advocate for strategic customers during maintenance planning and config updates.
  • Partner with incident commanders to tailor mitigations for key traffic profiles.
  • Build and maintain runbooks with proactive thresholds for partners.

๐ŸŽฏ Requirements

  • 5+ years in network and systems engineering in a NOC/high-scale environment.
  • Deep knowledge of networking protocols; debug with curl, traceroute, and MTR.
  • Hands-on Linux experience; navigate complex distributed systems.
  • Proven ability to stay calm under high-pressure live event monitoring.
  • Strong multitasking to manage proactive alerts and configuration requests.
  • Fluency in written and spoken English.

๐ŸŽ Benefits

  • Comprehensive benefits package that varies by country.
  • Largely hybrid work model with flexible office/home split.
  • Eligible for equity and discretionary bonuses.
  • Supportive, diverse and inclusive team culture.
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