Deliver high-quality IT security support via tickets, remote or onsite.
Manage security incidents, vulnerabilities, and user security issues.
Collaborate with security engineers and IT teams to monitor, investigate, and remediate threats.
Ensure compliance with security policies and best practices.
Occasional on-site visits to nearby customers (less than 5%).

🎯 Requirements

2-3 years’ experience as NetSec Support Specialist Tier 2.
Identify, troubleshoot, and analyze security alerts and threats.
Windows, Linux, and cloud security environments (Azure/AWS).
Firewalls, antivirus, IDS/IPS, and EDR (SentinelOne/CrowdStrike).
Incident response processes and cybersecurity best practices.
Clear written and verbal communication; strong ticket documentation.

🎁 Benefits

Full Benefits
Medical
Dental
Vision
401K match
29 PTO Days including company holidays

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