This job is no longer available

The job listing you are looking has expired.
Please browse our latest remote jobs.

See open jobs →
← Back to all jobs
Netomi logo
Netomi

Conversational AI UX Designer

Fully Remote Design
Added
22 days ago
Location
Type
Full time
Salary
Not Specified

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Save job

Related skills

analytics ux design prompt engineering conversational ai llm

We are seeking a Conversational AI UX Designer to lead the design and optimization of end-to-end user experiences across conversational channels, including chat, voice, SMS, email, and emerging messaging platforms. This role combines UX design, conversation design, and AI prompt engineering to create natural, effective, and brand-aligned interactions that delight users while meeting business goals.

The ideal candidate is equal parts designer, strategist, and storyteller, with experience creating usable, intuitive, and emotionally intelligent conversational flows.

Responsibilities:

  • Customer Experience Strategy: Engage with clients to understand their business goals, customer personas, and resolution paths
  • Prompt Design & Optimization: Write, test, and refine AI prompts and system instructions to optimize clarity, tone, and model performance across different channels.
  • Tone & Voice Governance: Define tone of voice guidelines, ensuring consistency with brand standards while adapting for channel (chat vs. SMS vs. voice).
  • Multi-Intent & Context Handling: Design experiences that gracefully handle multi-intent queries, context switching, and proactive interactions.
  • Analytics & Iteration: Partner with analytics teams to monitor live performance (containment, abandonment, sentiment) and use insights to continuously improve conversation flows.
  • Documentation: Maintain libraries of reusable conversation patterns, error handling scripts, and test scorecards for internal consistency.

    • Requirements:

  • Experience in Conversational AI: 2–4 years of experience designing AI Agents (voice, chat, email, and messaging) that balance user needs with technical requirements.
  • Prompt Engineering & LLM Familiarity: Understanding how large language models work and how to optimize prompts with examples, context, and constraints.
  • Domain Expertise (Nice to Have): Experience designing conversational experiences in regulated industries such as airlines, financial services, healthcare, or retail.
  • Scalability & Frameworks: Proven ability to design reusable frameworks, templates, and scalable patterns for enterprise-grade deployments.
  • Prototyping & Innovation: Experience creating multiple demos or prototypes showcasing cutting-edge capabilities of agentic AI.
  • Communication Skills: Exceptional written and verbal communication skills, with the ability to convey technical requirements and design decisions to internal and external stakeholders.

    • Additional Information

    Disclaimer: For all United States-based applicants, please note that Netomi participates in E-Verify for the purpose of work authorization. More information on E-verify can be found

    hereand

    here.

    Use AI to Automatically Apply!

    Let your AI Job Copilot auto-fill application questions
    Auto-apply to relevant jobs from 300,000 companies

    Auto-apply with JobCopilot Apply manually instead
    Share job

    Meet JobCopilot: Your Personal AI Job Hunter

    Automatically Apply to Remote Design Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
    Activate JobCopilot

    Related Design Jobs

    See more Design jobs →