People Operations Coordinator

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

NetBrain is seeking a resourceful, efficient, and operations-focused Human Resources professional to join our People team. This role provides essential support to People processes and programs that keep our global workforce running smoothly. You’ll report to the Manager, People Experience and partner closely with the Director, People Experience, while supporting employees of all levels across multiple countries.

We’re looking for someone who enjoys creating clarity and consistency in processes, takes full ownership of their work, and ensures details are handled with precision and care.

Ability to work business hours aligned with Eastern or Central time zones is required.

What You'll Do

• Own and streamline onboarding — manage the process from offer generation through Day One orientation, coordinating with hiring managers, IT, and payroll to ensure a seamless new hire experience.

• Serve as the first point of contact for employee questions, providing excellent service and escalating to the appropriate resource when necessary.

• Support HR operations across the US, Canada, Germany, India, and the UK, ensuring compliance with local requirements and consistent execution of processes.

• Manage key administrative tasks including I-9 verifications, employment verifications, and digital personnel file maintenance.

• Maintain accurate employee data in the HRIS, ensuring timely updates and communication with relevant stakeholders.

• Coordinate immigration processes, tracking work authorizations and supporting visa filings.

• Monitor compliance training for new hires and annually recurring training campaigns, tracking completion and reporting status.

• Prepare reports and summaries to support People metrics and compliance.

• Assist with communications by sending announcements, updates, and briefings on behalf of the People Team.

• Support team initiatives and projects led by the Director, People Experience, and People Business Partners.

• Maintain and update content on SharePoint and other internal resource hubs.

• Liaise across the global People and Talent Acquisition teams to support a variety of tasks and initiatives including metrics, process, and core HR tasks.

Who You Are

• A collaborative, adaptable, and service-oriented professional who enjoys solving problems and keeping operations running efficiently.

• Highly organized and detail-oriented, with an instinct for action and follow-through.

• A self-starter who learns quickly, anticipates needs, and takes initiative to improve processes.

• Experienced with Microsoft 365 applications (Word, PowerPoint, Teams, OneDrive); Excel proficiency preferred.

• Experience with HRIS and ATS systems a plus.

• 1+ years of experience in an HR or People Operations role required.

• Associate’s or Bachelor’s degree required.

What We Offer

Our comprehensive compensation package is vital in how we recognize our people for the impact they make on us reaching our goals as a company.

For this role, the estimated base is $62,000 - $72,000 + Bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

The range listed above is a guideline and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes but is not limited to 401k and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.