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javascript java docker python kubernetes📋 Description
- Join a global Support Eng team and handle customer cases.
- Learn Neo4j products and internal processes in 2-4 months.
- Become a Subject Matter Expert for Field Eng and Support.
- Collaborate with CS, Product Eng to resolve issues quickly.
- Improve processes, tools, and the overall customer experience.
🎯 Requirements
- Role Skills: handle urgent to minor support requests, on-call shifts.
- Role Skills: build solid Neo4j tech understanding and customer apps.
- Role Skills: collaborate with CS, Product Eng to resolve issues.
- Technical Skills: triage issues via logs, traces, and data.
- Technical Skills: JVM-based performance troubleshooting.
- Other Requirements: B.S./M.S. in CS/Engineering; travel up to 20%.
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