Related skills
javascript java docker sql nosql📋 Description
- Learn Neo4j products, support processes, and handle customer cases.
- Become a Subject Matter Expert for Field Engineering and Support.
- Collaborate with Customer Success & Product Eng to resolve issues.
- Improve processes, tools, and the overall customer experience.
- Contribute to graph solutions opportunities in the market.
🎯 Requirements
- Handle urgent to minor support requests; on-call shifts; travel up to 20%.
- Build deep Neo4j product and customer deployment knowledge.
- Troubleshoot issues using logs, traces, and data points.
- Troubleshoot JVM-based performance issues.
- Advise Cypher query tuning and data-model design for performance.
- Interface with Java, Spring, JavaScript, Python, .NET, Go drivers.
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