Program Manager, Operations Excellence

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners

The Role

We are seeking a results-driven and analytically minded Strategic Program Managers to lead high-impact initiatives spanning loyalty programs, operations and partner enablement. These roles blend strategic planning with commercial execution, while enabling growth through thoughtful engagement with customers & internal operations

What you'll be doing:

• Act as the primary day-to-day contact for Neo Financial executives against an impact area, owning monitoring, timing, and delivery against target outcomes

• Translate business needs into structured problem-solving approaches and lead the team in delivering results

• Oversee data gathering, quantitative analysis, and synthesis of insights into a well defined roadmap to drive customer growth

• Ensure quality control and rigor across work streams and deliverables, providing operational support and establishing best practices where needed

• Own and manage the day-to-day execution of the program, ensuring timelines, deliverables, and stakeholder expectations are met

• Identify and manage risks, course-correcting as needed to keep initiatives on track

• Jump in to support and unblock initiative owners by any means necessary

• Bring industry insights, best practices, and innovative thinking to Neo’s business challenges

Who we are looking for:

• You have 5+ years of experience in a Program or Portfolio management role within a fast paced environment

• Proven experience in creatively positioning products in a highly competitive and regulated environment on the national and/or global stage

• Strong quantitative, analytical and conceptual problem-solving skills combined with outstanding business acumen

• Experience advising senior leadership teams

• Experience working with Product, Engineering and Technical teams an asset

• Ability to drive urgency while maintaining high quality of work

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.