Lead Product Manager, Payments

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly expanding tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Deloitte’s Fast 50 in Canada Winner for 2023 and 2024

• LinkedIn’s Top Startup in Canada for 2022 and 2023

• Top-ranked mobile apps and credit cards

• Team of 700+ people

• 1M+ customers

• 10K+ retail partners

The Role

As Lead Product Manager, Payments, you’ll own the strategy, roadmap, and execution of Neo’s payments systems—critical infrastructure that touches every customer transaction. You’ll drive improvements across reliability, cost, and customer experience, while balancing the needs of customers, engineering, operations, and external partners.

This is a senior IC or emerging group leadership role: you’ll be expected to take ownership of complex, high-stakes systems, but also provide mentorship and influence across the broader product team.

What you'll be doing:

• Define and drive the payments product strategy—owning the roadmap and identifying high-impact opportunities.

• Lead complex builds and enhancements across payment rails, settlement, reconciliation, and partner integrations.

• Own business outcomes: improve payment success rates, reduce operational costs, and optimize vendor relationships.

• Collaborate cross-functionally with Engineering, Risk, Ops, Finance, Compliance, and external partners.

• Proactively identify risks and manage critical incidents—owning the outcome when stakes are high.

• Mentor and influence other PMs, sharing systems knowledge and product craft.

• Represent payments in company-wide strategy and planning conversations.

Who we are looking for:

• 7+ years of professional experience, with at least 2 years in formal product management roles.

• Track record of owning complex systems end to end—shipping, iterating, and scaling successfully.

• Strong KPI fluency: able to tie decisions to outcomes and communicate data-driven stories.

• Fast, structured thinker with clear communication skills.

• Pragmatic operator who thrives in ambiguity and high-stakes environments.

• Cross-functional fluency—comfortable moving between engineering, operations, risk, finance, and partners.

• Bonus: direct experience with payments, settlement, reconciliation, or financial infrastructure (not required).

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to do our best work for our customers. Our commitment to customer success drives everything we do, from building intuitive products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and continuous support. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices. As we evolve rapidly, we’re looking for change-makers who thrive on challenge—people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice which guides how we process your personal information for the purpose of your application.