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1 day ago
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Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that can help people stay healthy through preventive measures and early detection. Neko has developed a new medical scanning technology concept to make it possible to do broad and non-invasive health data collection that is both convenient and affordable for the public. This requires completely reimagining the healthcare experience and incorporating the latest advances in sensors and AI. We are a remote first company with headquarters in Stockholm and over 300 employees across Europe.

As a Neko Signature Concierge, you’ll play a pivotal role in shaping how our most valued members experience —delivering seamless and personalised care across every touchpoint. Responsible for managing Signature member journeys end-to-end, ensuring every interaction reflects our highest standards of hospitality, discretion, and care. The ideal candidate is a service-driven professional who thrives in high-touch environments and is passionate about creating exceptional experiences. They excel at managing complex journeys end-to-end, balancing discretion with warmth, and consistently elevating the experience through thoughtful attention to detail and proactive problem-solving.delivering seamless and personalised care across every touchpointdelivering seamless and personalised care across every touchpoint, including onboarding, clinic visits, and follow-ups. You will manage Signature member journeys end-to-end, ensuring each interaction reflects our commitment to excellence

Responsibilities:

  • Booking &Onboarding:
  • Create and manage Signature member bookings within Neko platforms including profile creation, troubleshooting andcollaborate with Executive Assistants (EAs) to ensure smooth coordination
  • Ensure all member information is completed prior to appointments and Signature members have all the information they need.
  • Coordinate with marketing and operations to ensure smooth onboarding and communication.
  • Clinic Visit Experience:
  • Personally greet Signature members and escort them through their visit.
  • Ensure Neko Health Centres are ready for Signature member visits.
  • Liaise with clinic teams to resolve any issues affecting Signature member appointment and flag any experience concerns to relevant stakeholders.
  • Follow-Up & Support:
  • Work with relevant Stakeholders to ensure follow-up actions are completed within 48 hours to maintain service standards.
  • Serve as the main point of contact for all Signature member questions and requests.
  • Monitor Zendesk and other systems to ensure Signature members are prioritised and supported.
  • Program Support:
  • Collaborate with product,marketingand legal teams to improve our systems and processes that support Signature members
  • Contribute to the development of a Signature member Playbook, including SOPs, tone of voice guidelines, and escalation protocols
  • Support the rollout of new Signature member system features,processesand training.

    • Requirements:

  • Proven experience in luxury hospitality, concierge services, or high-touch customer support.
  • Exceptional communication and interpersonal skills.
  • Strong organisational skills and attention to detail.
  • Ability to manage sensitive information with discretion and professionalism.
  • Familiarity withscheduling platforms is preferred
  • A proactive mindset and passion for creating memorable experiences.
  • Language skills or cultural sensitivity are beneficial for supporting international members.

    • Additional Information

    We offer a dynamic work environment with a high degree of autonomy that fosters growth and development. If you are passionate about building a better healthcare system for everyone and you thrive in a fast-paced environment, we would love to hear from you!

    Please note: we perform background and reference checks as part of our interview process.

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