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Job Title: Clinic Lead Operator - Neko Health

Hiring manager: Clinic Area Manager

Location: Neko Health, Birmingham, United Kingdom.

Hours: Full-time, five days per week, 4 days on management activity this will be in the clinic, 1 day on service provision.

Salary: To be discussed in interviews

Key Management Responsibilities:

Line management of clinic operators

Performing regular 121s and sit ins with clinic operators

Recruitment of clinic staff

Cascading and implementing changes to practice

Ensuring compliance with Clinical SOPs and protocols

Monitoring KPIs

Overseeing incident reporting and risk management

Reviewing the quality of medical care provided

Providing feedback to operators on the quality of their medical care

Monitoring and feeding back on rebooking rate and customer satisfaction

Manage operator staffing to ensure 100% uptime

Work closely with the Clinical Site Manager to run the clinic

Key Service Provision Responsibilities:

Conduct thorough Neko Health scan on members

Provide world class hospitality care when engaging with members

Demonstrate precise phlebotomy skills

Work calmly under pressure when encountering tech issues

Pay high attention to hygiene and cleanliness

Ensure inventory stock is maintained at an appropriate level

Contribute to clinical quality improvement activity

Collaborate with teams across Neko to develop and improve our technology

To work flexibility, and to adapt and update your skills as the role requires

Qualifications:

Nursing of Biomedical Science degree

Significant experience working independently as a nurse

Strong understanding of health screening and diagnostic procedures

Excellent communication and interpersonal skills

Commitment to evidence-based practice and continuous learning

Prior team management experience is a plus

Neko Health

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