Purpose of the role:
The Clinic Area Manager will oversee the performance and experience delivery across several Neko Health clinics in London. The role blends frontline hospitality leadership with medical quality oversight and operational ownership. Reporting to the UK Country Manager, the Area Manager is responsible for ensuring a consistently exceptional member experience, maintaining clinical compliance in partnership with Lead Doctors, and driving financial performance across locations.
Responsibilties Clinic & Member ExperienceEnsure each clinic delivers a seamless, consistent, and premium member experience aligned with Neko’s service standards.Lead experience improvement initiatives based on member feedback, NPS, and frontline insights.Cultivate a high-hospitality culture across teams, where empathy and professionalism define every interaction.Oversee ambiance, cleanliness, and service design across all locations.Medical Quality & CompliancePartner closely with Lead Doctors to ensure adherence to Neko’s medical quality standards and regulatory compliance.Support Lead Doctors in maintaining inspection readiness and driving continuous improvement in clinical delivery.Facilitate collaboration between clinic teams and the Medical Excellence function to embed best practices.Coach and support Lead Doctors—often first-time managers—in leadership development and quality ownership.Operational & Financial PerformanceOwn operational KPIs (e.g., throughput, staffing, inventory) and P&L performance across the cluster.Implement efficient, standardized workflows and cost controls to ensure smooth, scalable operations.Lead staffing planning in collaboration with central teams to ensure clinics are resourced to meet demand.Contribute to business planning for future expansions and site launches in the London area.Team LeadershipDirectly manage Lead Doctors and Clinic Leads across all assigned clinics.Foster a collaborative, feedback-driven team culture with clear ownership and performance expectations.Act as the primary liaison between clinics and central functions including Customer Support, Facilities, Staffing Coordination, Field Engineering, People Partnering, Talent Acquisition, and Demand.Drive communication, alignment, and execution across clinic teams. Ideal person profile Proven experience managing multi-site operations in a consumer-facing, service-led business (e.g., wellness, retail, hospitality, fitness, or outpatient healthcare).Strong leadership capabilities with experience managing diverse and distributed frontline teams.Medical background (e.g., licensed physician, clinical leader, or healthcare professional with hands-on care experience).Demonstrated ability to drive both service quality and operational performance across multiple locations.Experience owning KPIs and P&L responsibilities.Excellent interpersonal, communication, and team-building skills.
