Related skills
salesforce cloud lims regulatory compliance customer portals📋 Description
- Respond promptly to customer inquiries.
- Lead contact for accounts and Sales; log interactions and follow-ups.
- Build rapport with accounts, patients, and Sales to resolve missing info.
- Communicate delays/cancellations; facilitate redraws of samples.
- Resolve escalated issues via phone and electronic channels; root cause resolution.
- Understand oncology tests performed by Natera, including samples and TAT.
🎯 Requirements
- Associate degree (2-year) or 2-5 yrs related exp; undergrad preferred.
- Resourceful, efficient; skilled specialist.
- HIPAA/PHI privacy and security training within 30 days.
- Knowledge of customer service principles and practices.
- Experience in phone and written customer support.
- Proficiency with GSuite; strong spelling/grammar.
🎁 Benefits
- Remote USA pay range: $21-$24 USD per hour.
- Competitive benefits: medical, dental, vision, life and disability plans.
- Free testing for employees and dependents; fertility care benefits.
- Pregnancy/baby bonding leave; 401(k) and commuter benefits.
- Generous employee referral program.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!