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crm salesforce customer service healthcare📋 Description
- Primary point of contact for patients; guide non-billing inquiries.
- Assist with test status, portal login, and service questions.
- Manage inbound calls and live chats; deliver timely help.
- Collaborate with cross-functional teams to resolve inquiries.
- Maintain accurate records using Salesforce CRM.
- Identify and escalate issues to ensure prompt resolution.
🎯 Requirements
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks with attention to detail.
- Proficiency with Salesforce CRM and standard office apps.
- Empathy and a patient-centered service mindset.
- Experience in customer service, healthcare, or related fields is a plus.
- Spanish fluency is a plus.
🎁 Benefits
- Compensation range: $19.18–$23 USD/hr
- Comprehensive health benefits (medical, dental, vision)
- 401(k) with company match
- Generous paid time off and holidays
- Additional wellness and work-life benefits
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