Patient Exp QC Analyst

📋 Description

• Drive cross-functional collaboration across teams to meet project objectives.
• Track progress and deliver status reports with KPIs.
• Lead CAPA reviews to identify training and process improvements.
• Support patient-focused teams with quality improvement and tracking.
• Create and maintain SOPs and protocols.
• Audit calls and emails to assess quality and compile QA feedback.

🎯 Requirements

• Bachelor’s degree or equivalent required
• 2+ years of call center QC experience
• 5+ years of additional professional experience
• Strong analytical skills with MS Excel and data dashboards (QlikSense, QlikView)
• Excellent communication, organization, and cross-functional collaboration
• Creative data-gathering and research skills

🎁 Benefits

• Competitive benefits: medical, dental, vision, life, disability
• Free testing for employees and dependents; fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits and commuter benefits
• Generous employee referral program