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sre incident response monitoring observability automation📋 Description
- Lead and scale a team of Service Engineers / SREs supporting clinical production systems
- Own reliability and availability for production services supporting lab operations and reporting
- Define and manage SLAs, SLOs, and KPIs aligned with clinical priorities
- Lead major incident response with rapid triage and thorough post-incident reviews
- Oversee on-call rotations, escalation paths, and runbooks
- Ensure operational readiness and go-live support for new assays and pipelines
🎯 Requirements
- Proven leadership and team development experience
- Deep expertise in service reliability, incident response, and on-call management
- Cross-functional collaboration with Lab Operations, Bioinformatics, Engineering, and Compliance
- Experience defining SLAs, SLOs, and operational KPIs
- Knowledge of healthcare regulations (HIPAA, CLIA, CAP, SOX) and audits
- Experience driving automation, monitoring, and observability improvements
🎁 Benefits
- Compensation range: $160,500 – $200,600 USD
- Annual performance incentive bonus
- Long-term equity awards
- Medical, dental, vision, life and disability benefits
- 401(k) with company match
- Generous PTO and holidays
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