Mid-market Customer Success Manager

Narvar is growing! We are hiring an Mid-Market Customer Success Manager to help scale our customer base. You are a person who is self-motivated and willing to learn and take action. You get to work with our amazing Customer Success team.

Day-to-day

• Own the health and success of your customers from go-live through renewal and expansion
• Proactively engage clients at key moments to reinforce value, uncover growth opportunities, and build long-term advocacy
• Leverage data and customer insights to monitor account health, forecast outcomes, and proactively mitigate churn risk
• Collaborate closely with Product, Engineering, and carrier/logistics teams to relay customer feedback and influence solutions aligned with operational needs
• Partner with Sales to plan, forecast, and execute on renewals and expansion opportunities
• Help scale the Customer Success function by contributing to documentation, process improvements, and best practice sharing

What we're looking for

• BA/BS degree required
• 5+ years of experience in a Customer Success Manager role at a SaaS company
• Deep understanding of Shopify features and experience working with Shopify retailers
• Understanding of how Shopify works with other ERPs, WMS platforms. Ability to guide Shopify retailers in making the best use of the Narvar products and features 
• A customer-obsessed mindset - you’re passionate about delivering value, solving problems, and building trusted relationships
• Proven track record managing demanding mid-market accounts
• Strong multitasking and project management skills - you’re comfortable juggling multiple priorities without sacrificing quality
• Excellent collaboration skills - you know how to work cross-functionally to get things done
• Superb client-facing presence - you bring energy, confidence, and clear communication to every interaction
• Ability to articulate the value of a technology platform to both business and technical stakeholders
• A strong technical foundation is essential - you should feel confident navigating data workflows and troubleshooting platform-related issues alongside our product and engineering teams
• Domain expertise in retail, e-commerce, or logistics is required
• Prior experience in a startup or fast-paced environment is strongly preferred
• Experience with ChurnZero or similar customer success platforms is a plus

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Nike, Sonos, Footlocker, and 1300+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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