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account management customer success cloud saas fedramp📋 Description
- Develop relationships with strategic federal government customers.
- Support Asana Gov strategy to meet public sector needs.
- Collaborate to identify goals and co-create impact plans with metrics.
- Lead all phases of the customer journey: deployment, change, adoption, and reviews.
- Collaborate with Sales on strategic account plans, renewals, and expansions.
- Build internal Champion Network to foster advocacy and case studies.
🎯 Requirements
- Minimum 10+ years in SaaS Customer Success or Account Management.
- Deep experience with federal customers and procurement/security needs.
- Experience with FedRAMP and cloud software compliance.
- Proven ability to manage high-value post-sale relationships.
- Ability to work with C-Suite and admins across functions.
- Self-motivated, proactive, and adaptable to ambiguity.
🎁 Benefits
- Mental health, wellness & fitness benefits
- Career coaching & support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options for dietary preferences
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