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Director of Professional Services

Fully Remote

1 month ago
$200K - $250K

Mural, the leading visual work platform for the enterprise, makes teamwork feel like less work. Our intuitive visual workspace enables teams to easily work together and collaborate better using proven design-thinking techniques. Built for enterprise teams, Mural meets the most stringent of IT and regulatory requirements. Industry leaders — including IBM, ‌Microsoft, SAP, and Abercrombie & Fitch — choose Mural to help their teams accelerate innovation and problem solving at scale. Whether your team is fully remote, distributed, in the office, or still figuring it out, Mural brings teams across the enterprise together to do the work that matters most.


Mural Professional Services is a team of passionate and hyper-talented consultants, coaches, and facilitators who design and deliver incredible experiences for our customers that unlock the hidden potential in teams by improving how they work. We not only inspire our customers, but help them solve problems collaboratively and equip them to work differently.


We’re seeking an experienced Director of Professional Services Sales to lead our professional services business development group. The successful candidate is responsible for overseeing all aspects of our services GTM motion, client relationships, and the revenue growth for the team. The ideal candidate has a proven track record managing professional services teams, a deep understanding of the PS motion to augment and grow SaaS sales, and experience successfully forecasting quarterly revenue.

  • Develop and execute a strategic plan to grow the professional services practice, including identifying client needs, and refining services offerings as required to drive sales success. 
  • Drive business development efforts by leading the team to identify new opportunities, nurture leads, and expand the client base to achieve revenue growth targets. 
  • Develop a high-performing team by providing guidance, mentorship, and fostering a collaborative and client-focused culture. 
  • Partner with the services delivery team to ensure timelines and expectations are properly set with the client base. 
  • Build and maintain strong relationships with key clients, serving as a trusted advisor and executive sponsor 
  • Build a strong co-selling motion with the account management team to ensure the professional services sellers and the account managers are aligned on overall account strategy and the software + PS value prop 
  • Collaborate with internal stakeholders, such as sales, marketing, and product development to align strategies, leverage resources, and drive overall business success. 
  • Develop and monitor key performance metrics, such as influenced and self-sourced pipeline
  • Align with the PS delivery team on resource allocation to ensure staffing levels and skill sets are available to meet client demands and project requirements. 
  • Represent the company and the professional services team at industry events and conferences while representing the efforts of the team internally to the executive leadership team.
  • 10+ years of experience in professional services, consulting, or implementation roles within the SaaS industry, with 7+ years in a leadership or management capacity.
  • Proven track record of successfully leading and growing professional services teams in a fast-paced and dynamic environment.
  • Knowledge of design thinking, agile methodologies, and experience with Consulting organizations are a huge plus
  • Strong analytical and problem-solving skills with a willingness to solution and share ideas 
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with clients, partners, and internal stakeholders at all levels.
  • Strategic thinker with the ability to develop and execute actionable plans to achieve business objectives.Excel in a fast-paced environment with strong project management, communication, and organizational skills
  • Excellent presentation skills and comfort delivering to an executive audience 
  • Proactive and persuasive, takes the initiative to move things forward, holds stakeholders accountable when needed, and delivers outcomes. 
  • Strong discovery skills with the ability to drill down and uncover pain points, needs, and objectives
  • Willingness to travel (10-15%)

For roles based in New York City, California, Colorado, and Washington, the base salary for this role ranges from $195,900 - $244,800 + equity + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation.

Equal Opportunity 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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