Related skills
hubspot account management customer success saas notion📋 Description
- Onboard new customers across EU markets, guiding setup and training
- Support customers via email, chat, video and in person where language/local context matters
- Build long-term relationships by proactively engaging with your assigned accounts
- Monitor account health, usage, and risks
- Help operators get more value from Stora, surfacing opportunities and promoting key features
- Use HubSpot, Notion, and Stripe to track progress and inform decisions
🎯 Requirements
- Fluent English, plus professional fluency in at least two of French, Spanish, or German
- Experience in Customer Success, Account Management, Onboarding, or similar SaaS role
- Strong communication skills to explain software clearly to a range of customers
- A structured, organised approach to manage multiple customers and priorities
- Good commercial instinct to spot risks, identify opportunities, and derive value
- Confidence working cross-functionally with Product, Sales, and Support
🎁 Benefits
- Competitive salary
- Share options
- 35 days holiday
- Private health insurance (for you + family)
- Company Pension plan
- Remote with optional office access
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