Related skills
sql python jira📋 Description
- Exceed customer expectations in quality and resolution.
- Resolve Motive product support issues.
- Investigate errors/bugs using data and tools; report via Jira.
- Analyze data to determine root causes and impact.
- Use engineering tools to fix erroneous user/driver data.
- Build trust with customers via phone, chat, and email.
🎯 Requirements
- Bilingual in Spanish and English (US).
- Strong written Spanish and English communication.
- 2-3 years in customer support or technical roles.
- Bachelor's degree in CS/Engineering or equivalent.
- Familiar with software development process/tools for SaaS products.
- Ability to perform in-depth root-cause analysis.
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